Frequently Asked Questions

Frequently Asked Questions – Supreme Yacht Charters

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1. How long does the booking process take?
Booking a yacht typically takes a few minutes online, but final confirmation depends on yacht availability and your itinerary. Most reservations are confirmed within 24 hours.

2. What methods of payment are accepted?
We accept major credit cards, bank transfers, and selected online payment gateways. Full payment policies vary depending on the yacht and charter duration.

3. What do I do if I receive a tax statement?
Tax statements are sent automatically for any applicable local taxes. If you have questions about the charges, contact our customer support, and we’ll provide a detailed explanation.

4. Can I use more than one payment method for a reservation?
Yes, you can split payments between multiple methods in certain cases. Please contact our reservations team to arrange this.

5. How do I edit or remove a payment method?
You can update or remove payment methods from your account dashboard. If you need assistance, our support team can guide you through the process.

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Booking Questions

6. Can I make changes to a pending reservation request?
Yes, you can modify details like dates or guest numbers before confirmation. Contact our reservations team to request changes.

7. How do I cancel a reservation request?
Cancellation policies vary by yacht and charter package. You can cancel via your account or by contacting us directly. Fees may apply depending on timing.

8. How do I check the status of my reservation?
You can view the status in your account dashboard or contact our support team for an update. Confirmed reservations will show a green “Confirmed” status.

9. How do I find my reservation?
Reservations can be accessed from your account using your email or reservation number. You’ll also receive a confirmation email with all details.

10. When am I charged for a reservation?
Charges are applied according to the payment schedule specified at booking. Typically, a deposit is required upfront, with the balance due before embarkation.

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Help on Your Reservations

11. What happens if my host cancels my reservation?
If a host cancels, we will notify you immediately and help you find an alternative yacht or offer a full refund, depending on your preference.

12. What is the Resolution Center?
The Resolution Center is where you can report issues with your charter, request refunds, or resolve disputes in a secure manner with our support team.

13. What should I do if I forgot something at a place I stayed?
Contact the yacht crew or our customer support immediately. We will assist in locating your items and arranging return if possible.

14. Should I book if I have not heard back from the host?
We recommend waiting for confirmation. If you don’t receive a response within 24 hours, contact our reservations team to ensure your booking is processed.

15. How do I share trip details with others?
You can share reservation details directly from your account dashboard via email or by printing your itinerary. This ensures guests have accurate trip information.